Professionals

Respond to the unique needs of professionals

When an incident occurs, it can raise many issues both on the damaged equipment (oven, printing, building, vehicle …), specific to the activity of a professional, and on the consequent operating loss.  Because restarting one’s activity as soon as possible is a necessity, professional insureds can count on Stelliant Expertise’s reactivity and pedagogy. Once the claim has been declared to the insurer and the latter has assigned our teams, a dedicated contact person ensures that the case is dealt with within 24 hours.

By combining insurance and sectoral skills acquired for over 30 years, our specialists are able to offer the most appropriate response to the challenges facing professionals. From the assessment of a damaged oven to the financial analysis of profit and loss accounts following the takeover of a legal structure, Stelliant Loss Adjusting teams can solve all types of claims.

A dedicated, responsive and local customer service

With more than 140 locations in France and overseas, Stelliant Loss Adjusting is able to operate across the country at short notice. Whether they are dispatched on site or by video-expertise, our experts are specialists in their field with unique skills and knowledge of insurance and sectors that are constantly updated thanks to ongoing training.

To reduce the impact of a loss on the sustainability of the activity of a professional insured, Stelliant Loss Adjusting adapts to each situation and to all the specificities of a case:

• On-site assessment: In France or abroad, Stelliant Loss Adjusting deploys a team of experts with technical skills in line with the need.
• Remote evaluation: Increasingly used, video evaluation is an excellent way of reducing intervention times and thus gaining in responsiveness and efficiency. In this respect, our experts are trained in the most effective technological tools.
• Our dedicated support teams are also part of the support process for professional policyholders.

A customer-centric relationship

Fully aware of the problems faced by professional policyholders, our approach focuses on their expectations, the efficient management of their files, and the almost immediate handling of their claims… Our teams remain attentive to the specificities of professionals, by implementing solutions according to the nature of the claim.

Following an incident, the insured professional has a dedicated contact person who will assist in the complete management of their file in a fluid relationship that takes into account their individual needs. Based on their awareness of the needs of professionals, and thanks to our pre-qualification tools, our specialists are able to assist them in their specific areas of expertise. Agriculture, hotels & restaurants, local shops, industry…  The adjuster accompanies the professional in the management of his file and carries out the appraisal of the claim with the utmost pedagogy. This commitment to the client’s journey is made possible by the men and women who make up our world, serving the human element and supported by personalised processes and agile tools.

Selfcare, collaborative platform, video-expertise, drones, 3D scanners, digital modelling, the innovation of services within Stelliant Loss Adjusting is above all done to make the customer’s path more fluid and to allow a 360° expertise with the aim of improving in many specialities.

Stelliant: a global support

Stelliant Group’s wide range of services allows our teams to offer solutions for repairing, decontaminating, drying and even restoring premises and equipment. Beyond the assessment, the strengths of the Stelliant group can be mobilized by the specialists to propose solutions to restart the activity as soon as possible. In this respect, the Group provides a complete range of offers and services on the entire insurance risk chain.